Accessibility

We want everyone to be able to use, navigate, and interact with our website and mobile app.

Accessibility features on wellsfargo.com

• Invisible skip links that lead screen reader users directly to the main content on a page
• Keyboard accessible navigation and forms
• Headers that help define page organization
• Videos that are captioned and include transcripts and audio description
• Color contrast that assists reading for people who are color blind or have vision impairments

For the best experience, please keep your technology up to date

• Use the latest version of your web browser.
• Use the latest version of your assistive technology.
• Download our latest smartphone or tablet apps for iOS or Android^TM devices.

We are committed to providing accessible ATMs and banking locations for all of our customers.

Our ATMs

We have talking ATMs with voice instructions. Our more than 11,000 ATMs have speech output capabilities and are accessible in English as well as in Spanish. Earphones and Y-adaptors are available upon request. Learn more about Talking ATMs or use our ATM locator.

Our ATMs meet the Americans with Disabilities Act (ADA) maximum height and reach requirements.

Our banking locations

We regularly monitor our banking locations for compliance with the ADA, applicable state and local laws, and international standards by surveying the parking reserved for customers with disabilities, curb cuts and ramps, walkways, entrances, queuing lines, teller counters, safe deposit facilities, customer service telephones, and lobby areas.

We want to ensure that communicating with us is easy and convenient. In accordance with the ADA, applicable state and local laws, and international standards, we are always working to improve the accessibility of our products and services for customers.

For persons who are deaf, hard of hearing, or have speech disabilities

We accept relay calls, including video relay, on all our service lines, and will use relay services to call you.

In our banking locations, we will communicate by exchanging notes or, for more complex or lengthy discussions, we will arrange to have video relay service available, or have a sign language interpreter on site.

For persons who are blind or have low vision

We can assist you in reading and filling out forms. We offer raised line and large font checks and can provide account statements and other written documents in alternate formats, such as large font and large print, and accommodate requests for audio, Braille, or screen reader-compatible accessible documents.

All ATMs have audio output in English and Spanish and accept a 3.5 mm audio connector. Earphones and Y-adaptors are available upon request. Auxiliary equipment, such as magnifiers and signature guide cards, are also available.

To order accessible materials, personal banking customers can call 1-800-869-3557 and business banking customers can call 1-800-225-5935.

Let us know your accessibility concerns

Contact our ADA comment line at 1-877-644-7819, send an email to wellsfargoadacoordinator@wellsfargo.com, or write to us at PO Box 6995 Portland, OR 97228-6995.