Sign On 
To replace your damaged, lost, or stolen Wells Fargo Debit or Credit Card, please sign on to Wells Fargo Online® or www.wellsfargo.com/replacemycard to request your new replacement card online. It’s quick and easy and you will receive your new card in approximately 5-7 calendar days. If your current card was customized via the Card Design Studio® service, your replacement card will have the same image.
If you suspect fraud or unauthorized transactions on your account and need to file a claim, please contact us immediately.
| Product | Phone Number |
|---|---|
| Personal credit, debit, and ATM cards, or checks | 1-800-869-3557 |
| Business credit, debit and ATM cards | 1-800-225-5935 |
Tip
Once you notify Wells Fargo of your lost or stolen card, we will mail you a replacement card. Your replacement card will contain a new card number, expiration date, and 3-digit security code (on the back). Your new card can be mailed to the address you established with us, or to a one-time shipping address if you are traveling.
For lost or stolen checks, visit a Wells Fargo branch or call 1-800-TO-WELLS (1-800-869-3557). A Wells Fargo banker will work with you to take the appropriate action on your account and order any new checks needed.
What if I don’t have other payment options in the meantime?
Need access to your funds sooner? If you cannot wait for your replacement card to arrive, we offer a variety of solutions to meet your needs.
Digital Wallets
If you already added your eligible Wells Fargo Debit or Credit Card to a Wells Fargo-supported digital wallet, you may be able to use your digital wallet while you wait for your replacement card to arrive. You may use your digital wallet to make purchases in stores, in apps, or online where you see the digital wallet logo or Contactless Symbol at checkout. You may also access any Wells Fargo ATM with your Wells Fargo Debit Card in your digital wallet by tapping on the Contactless Symbol.
Rush service for credit cards
In a hurry or traveling soon? We understand that you may need your credit cards sooner than our standard delivery. Contact Customer Service to discuss rush processing options based on your need. We may be able to replace your card in as little as 24 hours (additional fees may apply).If you’re already enrolled in card alerts, we will do our best to transfer your alert subscriptions to your new card number. To verify your current alerts subscription at any time, sign on to Wells Fargo Online® or Wells Fargo Mobile® app, select Manage Alerts, and choose an account for which you want to add or edit alerts.
Consider signing up for card and account alerts to help stay informed about activity on your account. Get timely informative alerts on your smartphone or through email.
Get the alerts that are important to you
ATM/debit card and account alerts
You can choose to be notified when:
- Your balance is above or below an amount you choose
- A withdrawal, deposit, or check posts to your account
- A foreign purchase or foreign ATM withdrawal made with the card exceeds an amount you choose
- An online, phone, or mail purchase made with the card exceeds an amount you choose
Set Up ATM/Debit Card, Prepaid Card, and Account Alerts
Credit card alerts
Get important reminders and timely updates when activity occurs on your Visa® or American Express® credit card. Receive notifications by email or text message for a variety of activities to help you monitor and manage your account, including:
- Payment due and posted
- Approaching credit limit
- Purchases exceeding a set amount
- Foreign transactions
- Online, phone, or mail purchases
24/7 fraud monitoring
We regularly review your accounts for unusual activity. If you receive an alert from us for potential suspicious card activity, review and respond promptly to verify the transactions. You do not need to enroll to receive this alert.
How do I report a lost or stolen ATM/debit, or prepaid card?
Report lost or stolen cards immediately to Wells Fargo online, from your Wells Fargo Mobile® app, or by calling us. For personal debit or prepaid cards, call 1-800-TO-WELLS (1-800-869-3557). For business debit cards, call 1-800-CALL-WELLS (1-800-225-5935). You may also visit your local branch to speak with a banker. If you lose your card while traveling outside the United States, call us collect at 1-925-825-7600 for personal cards or 1-916-480-3190 for business cards and then follow the voice instructions.
As an active Online Banking customer with a valid primary email address, Wells Fargo will send a card shipped alert to you when your new replacement card is mailed. If you pay bills with your card, please be sure to provide your new replacement card number and expiration date to these merchants to avoid any disruption in service. To view your recurring payments and subscriptions, sign on and select Recurring Payments.
When you receive your new card in the mail, please activate it immediately.
How do I report a lost or stolen credit card?
If your credit card is lost or stolen, you can report it online, from your Wells Fargo Mobile® app or by calling us at 1-800-869-3557.
Please note: When you report your credit card as lost or stolen, you will receive a new card with a new account number.
What should I do about payments if my card is lost or stolen?
You should continue to make payments as usual except for amounts in dispute. If you’re enrolled in automatic payment or Overdraft Protection services, these services may be temporarily unavailable for up to 72 hours while we set up your new account.
Can I still do a balance transfer if my card has been lost or stolen?
- If you received a promotional or introductory balance transfer offer, it would carry over to your new account number.
- Find out if a balance transfer offer is available for your Wells Fargo credit card by visiting wellsfargo.com/mybt or calling 1-800-642-4720.
What happens to my balance transfer SUPERCHECKSTM if my card is lost or stolen?
- You need to destroy any unused SUPERCHECKS associated with the lost or stolen card, because they will no longer be valid.
- When you report a card lost or stolen, we won’t process any pending SUPERCHECKS associated with the account.
- If your card is lost or stolen, we won’t reissue new SUPERCHECKS. You can still transfer balances online or over the phone.
When will my permanent card arrive in the mail?
Your permanent card will arrive in the mail in approximately 5 to 7 calendar days. Once you receive your permanent card, please activate it.
For ATM cards, you can start using it with your existing Personal Identification Number (PIN).
How do I report lost or stolen checks?
Visit a Wells Fargo branch or call 1-800-TO-WELLS (1-800-869-3557) for personal accounts or 1-800-CALL-WELLS (1-800-225-5935) for business accounts to report your checks lost or stolen.
A Wells Fargo banker will work with you to take the appropriate action on your account and order any new checks needed.
How do I activate my new Wells Fargo debit or credit card?
You may activate your new card by calling the number located on the sticker affixed to the front of your replacement card.
For debit and prepaid cards, you can also activate your card online or by using it at any Wells Fargo ATM.
For personal credit cards, you can also activate your card online.
What if I’m an Apple Pay®, Google PayTM, or Samsung Pay customer and lost my Wells Fargo Debit or Credit Card?
To replace lost or stolen cards, sign on to Wells Fargo Online, or via www.wellsfargo.com/replacemycard. Your eligible digital wallet will be updated as part of the card replacement process. If you suspect fraud or need to file a claim, please contact us using the numbers below and mention that you are a digital wallet customer. We will close your card so that no more purchases can be made. You should also remove the lost or stolen card from your device.
| Product | Phone Number |
|---|---|
| Personal debit or prepaid cards | 1-800-869-3557 |
| Business debit cards | 1-800-225-5935 |
| Consumer credit cards | 1-800-642-4720 |
| Business Elite credit cards | 1-800-231-5511 |
| Other business credit cards | 1-833-441-0793 |
What if there are unauthorized transactions on my card?
Your Wells Fargo Credit, Debit, ATM, and Prepaid Cards are covered by Zero Liability protection at no extra cost. If your card or card number is lost, stolen, or used without your authorization, you are not held responsible for promptly reported unauthorized card transactions, subject to certain conditions. Refer to the agreements applicable to your card for more information about liability and how to report unauthorized transactions.
How do I turn my ATM/debit, prepaid, or personal credit card on or off?
If you have misplaced your card and need time to find it, you can temporarily turn your card off to help prevent unauthorized card transactions. When you find it, you can easily turn your card back on. Sign on to Wells Fargo Online or log into your Wells Fargo Mobile app to access Turn Card On or Off. You can also call us at 1-800-TO-WELLS (1-800-869-3557) for personal debit, prepaid, or credit cards. For business debit cards call 1-800-CALL-WELLS (1-800-225-5935).
If you think your card has been lost or stolen, you can order a replacement card online, from your Wells Fargo Mobile app, or via www.wellsfargo.com/replacemycard. You can also contact us by phone. For personal cards call 1-800-869-3557. For business cards call 1-800-225-5935.
