Mobile Features Help

Yes, your mobile deposit limits are shown for each eligible account when you select a Deposit to account and on the Enter Amount screen.

If you deposit on a business day before 9 pm PT, your money will generally be available the next day. If you deposit after 9 pm PT or on a weekend or holiday, we'll process the deposit on the next business day and your money will generally be available the day after that.

For example, a mobile deposit made:

Before 9 pm PT

• On Monday is generally available Tuesday
• On Friday is generally available Saturday

After 9 pm PT

• On Monday is generally available Wednesday
• On Friday is generally available Tuesday

Weekends

• On Saturday or Sunday is generally available Tuesday

Some checks can take longer to process, so we may need to hold some or all of the deposit for a little longer. We’ll let you know if we need to hold a deposit and include details about when to expect your money.

Status in Account Activity

You can view the status of your deposit in the Account Activity for the appropriate account.

You will know that your deposit amount is available when the amount appears in your available balance.

Hold notifications

When a hold is applied on any portion of your deposit, you will receive a notification that provides details on the amount held and when it will be available.

A deposit is held when funds are posted to your account but are not immediately available to cover debits or withdrawals. Common reasons include:

• Large deposit amount
• Frequent overdrafts
• Deposited check returned unpaid
• Indications a deposited check may not be paid

You should use another device to sign on and change your password.

If your mobile device contained information associated with the digital wallet feature, or if you need additional assistance, contact customer service at 1-866-863-6762, 24 hours a day, 7 days a week.

If your mobile number changes:

1. Sign on to access Update Contact Information.
2. Enter your new mobile number, and check the box to enroll it for text messages.
3. Accept the Consent to receive text messages.
4. Reply YES ENROLL to the text we send to your mobile phone from the Wells Fargo shortcode 93557.
5. Go to Manage Alerts to subscribe to text alerts for your new mobile number.

Note: Removing or editing an existing number may interrupt other services currently associated with that number.

The Wells Fargo Mobile^® app is available for Apple^® and Android^TM devices. Download the Wells Fargo Mobile app on the App Store^SM and on Google Play^TM.

• Sign on to Wells Fargo Online^® and go to Manage Alerts.
• Choose an account for which you want to add or edit alerts.
• Check the boxes to select or de-select specific alerts.
• Enter dollar thresholds and frequency of alerts where appropriate.
• Save your edits.

If your mobile number changes:

1. Sign on to access Update Contact Information.
2. Enter your new mobile number, and check the box to enroll it for text messages.
3. Accept the Consent to receive text messages.
4. Reply YES ENROLL to the text we send to your mobile phone from the Wells Fargo shortcode 93557.
5. Go to Manage Alerts to subscribe to text alerts for your new mobile number.

Note: Removing or editing an existing number may interrupt other services currently associated with that number.

Occasionally you will receive an alert for a transaction which you made several days before. The most common reason this can happen is a merchant delay in processing your transaction. For non-urgent types of alerts, Wells Fargo processes the transaction information sent by merchants on a nightly basis. An alert is then sent to you the next business day.

Push Notifications are for Wells Fargo Online^® customers who have an Apple^® or Android^TM device (phone or tablet) and the Wells Fargo Mobile^® app installed. Signing up for push notifications, allows you to receive “push” versions of some online banking alerts or one time passcodes for authentication purposes.

No. This is a no-fee service to all Wells Fargo Online customers. However, your mobile carrier’s message and data rates may apply.

You can use Apple Pay on eligible iOS devices and operating systems. For a list of compatible devices and required operating systems, see Apple Support.

There are two ways to add your Wells Fargo cards to Apple Wallet, through the Wells Fargo Mobile^® app or directly through the Apple Wallet. To learn how to add your eligible Wells Fargo cards directly through the Apple Wallet, see the Apple Pay instructions.

How to add your cards through the Wells Fargo Mobile app (iPhone)

1. In your Wells Fargo Mobile app, tap Menu in the bottom bar, select Card Settings, then tap Digital Wallet.
2. All eligible digital wallets will display. Tap Apple Pay.
3. All eligible cards will display. Tap the Add to Apple Wallet button next to the card you would like to add. Follow any additional instructions to verify and activate your card. Your card is now ready for use with Apple Pay.

The first card you add to Google Pay will be the default card for in-store payments. To make your Wells Fargo card your default card, simply tap the Wells Fargo card you prefer to make default and turn on Default for in-store purchases. You can also easily switch between cards whenever you make a purchase.

Yes, you can add up to 10 cards to Samsung Pay. You can easily switch between cards whenever you make a purchase. Devices, including the Gear smartwatch, do not share cards, so if you would like to use the same card on two different devices, you will need to add the card on each device separately.

No. Wells Fargo does not charge a fee for customers to use a digital wallet. However, your mobile carrier's message and data rates may apply.