Advanced Access Questions

Advanced Access is a service that gives you an additional layer of security to better protect your information and help prevent unauthorized transactions.

To protect your personal information and guard against unauthorized access to your accounts, we may require a code when you:

• Access certain Wells Fargo accounts or services.
• Send money to another person that you haven’t transferred money to before, or receive money from a non-Wells Fargo account that you haven’t used before.

Advanced Access is another way we verify your identity. By asking you to receive a code on your phone, we help prevent anyone other than you from accessing your sensitive information.

Call us at 1-866-609-3037 for help. If you are calling from outside the United States, please use one of our toll-free international access codes.

Receiving your Advanced Access code through push notification to your Wells Fargo Mobile^® app may be available to you as an option if you’re traveling internationally. You can also call us toll-free from most countries outside the U.S. We’ll verify your identity and give you the help you need.

Call us at 1-866-609-3037 for help.

Incoming calls with an Advanced Access code will come from 1-866-609-3037. We recommend adding this number to your phone’s address book so you can quickly identify our calls.

We'll also describe what you are doing when we provide your code. For example, we'll tell you that the code is for completing your transfer. That way, you can confirm that we’re responding to your specific request.

We send our Advanced Access text messages from 93557 and 93733. We recommend that you add these numbers to your phone’s address book so you’ll be able to easily identify our text messages.

If you have an RSA SecurID device from Wells Fargo, we'll give you the option to use a code from your device when Advanced Access is required.

An RSA SecurID device is a small, portable, electronic device that can be attached easily to a keychain. Every 60 seconds the device generates and displays a unique, random numeric passcode. If you have an RSA SecurID device from Wells Fargo, you can use codes from your device when Advanced Access is required.

You can request a new device for a one-time non-refundable charge of $25, which includes shipping and handling. Log into online banking at WellsFargo.com to place your order. There are no costs or fees associated with the replacement of an RSA SecurID device.

Visa Secure is a service offered by Visa and Wells Fargo to help protect cardholders against unauthorized online purchases. Each transaction is evaluated by the service and in some cases, you will be asked to enter a one-time passcode to complete the transaction.

SafeKey is a service offered by American Express and Wells Fargo to help protect cardholders against unauthorized online purchases. Each transaction is evaluated by the service and in some cases, you will be asked to enter a one-time passcode to complete the transaction.

No. Wells Fargo is working to help keep your card secure and will only prompt you for a passcode when additional verification is required.

The one-time passcode can be sent via text message or push notification. For delivery via text, we will display the mobile phone numbers that we have on file, and you will be prompted to select the desired number. We send our one-time passcodes from 93557 and 93733. We recommend that you add these numbers to your phone’s address book so you’ll be able to identify our text messages. If you have the Wells Fargo Mobile^® app, you may select to have the code delivered as a push notification to your mobile device.

If you receive a one-time passcode regarding an online purchase that you did not request, please call the number on the back of your card to speak with a Wells Fargo representative.

If you do not recognize the numbers, please call the number on the back of your card to speak with a Wells Fargo representative.