Biometric Authentication Questions

Biometric sign-on lets you sign on to our app using your unique facial features or fingerprint instead of entering your username and password.

First, go to your device settings. On your iOS device, select Face ID & Passcode or Touch ID & Passcode. On your Android device, select Face & Fingerprint Unlock. From there, follow the steps to register your biometric image.

1. Go to your device settings and register your biometric image. 
2. Open our app and tap Set up Face ID^® or Set up Touch ID^® on your iOS device. Tap Set up biometrics on your Android device.
3. Enter your username and password and tap Sign on. You’ll be directed to a screen where you can turn on this feature.

After launching our app, you'll be prompted to scan your face or fingerprint to sign on. If you don't get prompted, trigger this feature by tapping the biometric icon.

No. When this feature is turned on, any person with a biometric image registered on your device can sign into your account.

In addition to notifying your mobile carrier, call us immediately at 1-800-956-4442 to report that your device is lost or stolen. We can turn off your biometric sign-on feature.

No. Your device stores the information it needs to recognize you. Our app is only utilizing your device’s functionality to recognize your biometric image.

We do not store or have access to your biometric image.

Yes. You can sign on with your username and password at any time.

After signing on to our app, go to the main menu and tap Sign On with Face ID or Sign On with Touch ID on an iOS device. On your Android device, tap Biometric Sign-On. From there, follow the instructions to turn off this feature.

Biometric sign-on may be turned off after an operating system update or a Wells Fargo Mobile^® app update. In some cases, we may turn off the feature for your security and ask you to sign on manually. However, you can always turn on this feature again after you’ve signed on with your username and password.