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Wells Fargo offers Voice Verification, an advanced technology that identifies you by your unique voice. Whether you want to use our automated phone service or speak with a representative, our Voice Verification service is a secure and convenient way for customers to identify themselves over the phone. To get started, contact us at 1-800-TO-WELLS (1-800-869-3557).
What is Voice Verification?
Voice Verification is a biometrics service that allows customers to use their unique voice to verify their identity when they call Wells Fargo for service on their accounts. Customers can choose to speak a simple passphrase instead of entering other information.
What are the benefits of Voice Verification?
A customer’s unique voiceprint enables an authentication experience that is secure and easy to use. Voice Verification is more convenient than traditional methods and effectively protects your identity.
Will I have to use Voice Verification every time I call in?
Voice Verification is an optional service; your account can still be accessed using existing authentication methods.
What if I want to no longer use Voice Verification?
You can remove your voiceprint at any time by speaking with a representative. However we believe our customers will find Voice Verification to be a simple, secure and more convenient authentication method.
What if I have a cold or if there is a lot of background noise, will it still work?
Hundreds of voice characteristics are represented in each caller’s voiceprint, only a few of which are affected by a cold. A health condition that severely affects a caller’s voice, such as laryngitis, could lead to failed authentication using Voice Verification – in this case we’ll authenticate you with other methods. There is also noise reduction technology that enhances speech so you can use Voice Verification with typical background noises.
How do I enroll in Voice Verification?
Enrolling in Voice Verification is quick and easy. To get started, contact Wells Fargo at 1-800-TO-WELLS (1-800-869-3557) and ask to speak to a representative. Our representatives are happy to assist you with the process.
