Paze℠ Frequently Asked Questions

Paze is a convenient way to pay online offered by your participating financial institution(s). Your eligible cards are consolidated into a single wallet that you can use to check out online at participating businesses without entering usernames, passwords, or actual card numbers.

Paze is convenient, easy to use, and powered by financial institutions you know and trust.

• Secure. Paze uses a unique code when you pay, so your actual card number isn’t shared.
• Easy to use. Easy to pay. No new passwords to memorize, or full card details to manually enter.
• Offered by the banks and credit unions you already use.

Paze supports eligible debit and credit cards issued by participating banks and credit unions. More cards are frequently being added. You can check to see if your bank or credit union offers Paze by going to Paze.com.

Eligibility varies by financial institution. In general, Paze supports eligible consumer debit and credit cards held by customers who are in the U.S. and are at least 18 years of age with a social security number or tax identification number.

With Paze, you don’t need to sign up or download a new app. Just look for the Paze logo when you check out at a participating business or enter the email address you use with Wells Fargo.

You can use Paze at any participating online business. You can view the list of businesses that offer Paze on Paze.com.

You will be able to opt out of Paze after your eligible debit and credit cards from participating financial institutions have been made available in the wallet. If you have additional questions, call the number on the back of your card.

Paze will begin rolling out in late 2023 with general availability to eligible customers in 2024. You can go to Paze.com for the latest information.

No, we do not charge a fee to use Paze. Your mobile carrier's message and data rates may apply.

Currently, seven of the nation's largest financial institutions, including Wells Fargo, support Paze.

Paze does not impact the rewards program associated with your credit cards. Review your rewards program terms and conditions for more information.

Yes, your Paze wallet can include cards from multiple participating banks and credit unions.

Yes, you can use Paze at any supported business where you would use your debit or credit card.

You can find the Paze Service Agreement on Paze.com. Wells Fargo’s terms and conditions for Paze can be found in the Online Service Agreement. 

You can find the Paze privacy notice at Paze.com. You can review Wells Fargo’s U.S. privacy policies and notices on our website.

You can manage your information in your digital wallet in the Wells Fargo Mobile^® app.

Paze uses the email address associated with your participating banks and credit unions. An email address can only be associated with one Paze wallet so, for the best experience, we recommend that you avoid using an email address that you share with someone else.

Paze uses the email address associated with your participating banks and credit unions. To change your email address, you'll need to update it in the Wells Fargo Mobile^® app or through your Wells Fargo Online^® account.

Not all banks and credit unions support Paze, and some debit and credit cards may not be eligible for Paze. Eligibility varies by financial institution. In general, Paze supports eligible consumer debit and credit cards held by customers who are in the U.S. and are at least 18 years of age with a social security number or tax identification number.

Your Paze wallet is created with recently used eligible debit and credit cards. If additional cards are eligible, you may be able to add them by visiting your digital wallet in the Wells Fargo Mobile^® app. For security reasons, we may need you to provide additional verification to add your eligible cards.

You can remove a card from your Paze wallet by visiting your digital wallet in the Wells Fargo Mobile^® app or you may call Wells Fargo Online Customer Service at 1-800-956-4442. For security reasons, we may need you to provide additional verification to remove your eligible cards.

You can set a default card which will always be displayed at the top of your Paze digital wallet. If you don't select a default card, the last card you used for Paze will automatically be displayed at the top.

You can add or remove cards to or from your Paze wallet by visiting your digital wallet in the Wells Fargo Mobile^® app. For security reasons, we may need you to provide additional verification to manage your eligible cards.

Yes, you can change your default card when checking out with Paze. Open the dropdown next to the card, select a card, then check the 'Set default' box.

During checkout, you can select from addresses already in your address book, add a new address, or edit an existing address.

When making a purchase at a participating business, you can choose a different payment option at any time.

Paze replaces your 16-digit card number with a unique number to make your transactions more secure than manually entering your card details.

When you type your email address in a participating business's guest checkout experience, Paze may recognize your email and launch automatically.